We ship everywhere the beat drops
Whether you're in the heart of Cairo or anywhere across Egypt, Mad City Grooves gets your order to you. Here's everything you need to know about how we move.
Delivery times
Delivery times are estimates. Courier operations, customs holds, weather and peak seasons can push them back. We keep you updated whenever that happens. The rate shown at checkout at the time of purchase is the one that applies, and rates can change without prior notice.
Payment methods
At checkout.
Fast, instant bank transfers via the InstaPay app.
Pay directly from your Telda account.
Mobile wallet payments via Vodafone Cash.
Pay when your order arrives, no card required. All governorates.
- Custom orders
InstaPay, Telda or bank transfer: the deposit before sourcing begins, the balance before dispatch. No Cash on Delivery.
- Pre-orders
Paid in full at checkout, by any of the methods above.
Pre-orders
Pre-order titles are upcoming releases we order from abroad before their release date. Once released, they are shipped to Egypt, so they reach our store after the official release date, usually within the same month. They are marked Pre-order on the product page, and our expected ship date, when we have one, appears above the button and on your order.
The price you pay at checkout is final. It does not change if the release price moves before it reaches us.
Our estimate for when the release arrives and ships to you. Labels move release dates and customs can add time. If it changes, we message you with the new date.
Delayed more than 30 days past the date shown? Cancel for a full refund, or keep it and wait.
We fill pre-orders in the order they were placed and refund the rest in full.
Pre-order and in-stock items in one order ship together when the pre-order arrives. Order in-stock items separately to get them sooner.
Cancel within 48 hours for a full refund. After that, your copy is reserved and paid for with our supplier.
At your door
A COD order is a confirmed purchase: we reserve the record for you and pay to ship it. Refusing it at the door without a valid reason, such as damage, means you pay the shipping fees below. Repeated refusals may lead us to require prepayment on future orders.
Give a complete, accurate address and a phone number you answer. The courier calls and messages you to confirm before delivering.
If an order comes back because of an incorrect address, no response to the courier, or a refused delivery, you cover:
Your order stays our responsibility until it reaches you. If it is delayed or goes missing, contact us and we follow up with the courier directly. Once a loss is confirmed, we refund the order, or replace it if another copy is in stock.
Packaging
Every vinyl order ships in a secure custom-made rigid box sized for LPs, which prevents bending, shifting and corner damage in transit. Each record is wrapped in bubble wrap and secured firmly in place, with sleeves protected against seam splits and edge wear. The goal: every order arrives in the same condition it left our store.
Something off?
Damaged, faulty, different from what you ordered, or not matching its description: contact us within 24 hours of delivery with photos and your order number. For a sealed record with a factory fault that affects play, include a short video. Keep the original packaging until your claim is settled.